Email Guides

Essential Settings

A simple summary of our hosting service´s essential settings, for the more technically minded.

Help my email is broken!

Many common email problems can be fixed simply without needing to contact support. Follow this simple guide and the chances are you will be up and running within 5 minutes.

How To Enable SMTP Authentication in Outlook 2002

Follow this guide to enable SMTP authentication in Outlook 2002. This will fix "Relay access denied" and "Greylisted" errors.

How To Enable SMTP Authentication in Outlook Express

Follow this guide to enable SMTP authentication in Outlook Express. This will fix "Relay access denied" and "Greylisted" errors.

How To Setup a Rule to Move Spam ion Outlook 2002

Our email server filters most spam for you, but some is delivered to your account tagged as SPAM in the subject line. This guide shows you how to setup a rule to automatically move those messages to a SPAM folder.

Importing Email from Outlook Express to Thunderbird

This tutorial shows how you can import Outlook Express emails, contacts, and account settings into Mozilla Thunderbird from Outlook Express.

How To Backup and Restore Email in Thunderbird

Follow this guide to transfer your email and settings from within Mozilla Thunderbird to a new computer, or to take a backup to protect against the loss of your email.

How To Install Email Stationery

This guide will show you how to install HTML email stationery in to Outlook Express, Outlook or Thunderbird.

You can contact the Support Team by telephone between 9:00AM and 5:30PM on 0845 880 1221, selecting the support contract option, or you can email us on support@tradeweb.co.uk.